Refund Policy
At Apollo Group TV, we strive to provide you with the best streaming experience. However, we understand that there may be circumstances where you need to request a refund. Please review our refund policy below:
**1. Eligibility for Refunds
- Refunds are considered on a case-by-case basis. We offer refunds for issues that are directly related to the functionality or access to our service. If you experience significant technical difficulties that prevent you from accessing our content, please contact our customer support team for assistance.
- Refunds are not provided for partial usage. Refunds are not issued for partial periods of service, unused content, or if you simply change your mind after purchasing a subscription.
2. Refund Request Process
- To request a refund, please contact our customer support team within 7 days of your subscription purchase. Be prepared to provide your account details, a description of the issue, and any relevant screenshots or documentation.
- Refunds will be issued to the original payment method used during the purchase. Please allow up to 7-10 business days for the refund to process, depending on your payment provider.
3. Non-Refundable Items
- Certain promotional offers and discounted plans may not be eligible for a refund. Please review the terms and conditions associated with any special offers before making a purchase.
- Refunds are not available for expired or fully utilized subscriptions. Once your subscription period has ended, we cannot issue a refund for that period.
4. Cancellation Policy
- You may cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to Apollo Group TV until the end of your current billing cycle. No further charges will be made, but refunds will not be issued for any remaining subscription period.
5. Changes to the Refund Policy
- Apollo Group TV reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will take effect immediately for new subscriptions. Existing subscribers will be notified of any significant changes.
6. Contact Information
- If you have any questions or concerns about our refund policy, please contact our customer support team through our website or via email. We are here to help and will do our best to resolve any issues you may have.